Professional summary example
Two or three sentences that say who you are, what you are best at and what you bring to the next role:
Friendly, patient customer service representative with 4 years of experience on phone, chat and email. Consistently high satisfaction scores and a calm approach to difficult conversations.
Key skills for a customer service representative CV
Use the skills the job ad asks for, if you really have them. These are the ones employers search for most often:
Phone and live chat supportComplaint handlingZendeskSalesforce Service CloudProduct knowledgeDe-escalationData entryTeamwork
Work experience examples
Start each bullet with a strong verb and end with a result — a number, a time saved or a problem solved.
Customer Service Advisor, Westgate Energy
Bristol · 2022 – Present
- Handle around 60 calls and chats a day with a 94% satisfaction score.
- Resolve 85% of issues on first contact, above the team target of 75%.
- Trained 8 new starters on systems and call handling.
Retail Assistant, Harbourside Books
Bristol · 2020 – 2022
- Guided customers to the right books and handled orders and returns.
- Named Employee of the Month three times.
Tips for writing a customer service representative CV
- Show volume (calls or tickets a day) and quality (CSAT, first-contact resolution).
- Name the support tools you know.
- Give one example of turning an unhappy customer around.
- Keep the layout simple — many service roles use ATS screening.
- Check how well your CV matches each job ad with Jobryxa's free job match score, then tailor it in one click.
Which template should I use?
This example uses the Clearline template. Any of our 54 templates works — you can switch design at any time without retyping. For online applications, ATS-friendly templates with clear headings are the safest choice.